Barclays Banking App Crisis: Extended Outage Leaves Customers Struggling to Access Funds
Major Digital Banking Disruption
Barclays customers have experienced significant disruption to their digital banking services, with an outage lasting nearly three days affecting the bank’s app and online banking platforms.
The technical problems have had widespread impact, preventing customers from viewing current account balances and recent transactions. The disruption has affected multiple services, including both the Barclays and Barclaycard apps, online banking, payments and transfers, as well as branch and telephone banking services.
Impact and Response
While customers have maintained the ability to withdraw cash from ATMs and use their cards for payments, many have reported difficulties in checking their current account balances or viewing recent transactions.
Barclays has issued an apology for the disruption and has promised that no impacted customer will be left out of pocket. The bank has extended its call centre hours and is making special efforts to contact vulnerable customers who might be affected.
Technical Issues and Security Assurance
The bank has emphasized that keeping customers’ money safe remains their top priority and has confirmed that the problem stems from technical issues rather than any cyber-attack or malicious activity.
Customer Support and Resolution
The bank has assured customers that they need not attempt to make payments again, even if transactions are not currently visible. They are actively working on updating balances for affected customers and addressing any outstanding issues, with a commitment to ensure no customers suffer financial losses.
Ongoing Monitoring
Barclays maintains a service status page where customers can check for updates on any service issues, with the bank committing to report any problems immediately, whether planned or unplanned. Customers are advised to remain vigilant, as fraudsters often attempt to exploit such situations by posing as bank representatives.
